Shipping Policy

At [Your Company Name], we understand that receiving your furniture in a timely and safe manner is of utmost importance. We have developed a comprehensive shipping policy to ensure a seamless and satisfying delivery experience for our valued customers. Please take a moment to review our shipping guidelines below:

Shipping Destinations

We proudly offer shipping services to customers within the [Specify Geographic Regions or Countries] area. If you are located outside of this region and are interested in our products, please contact our customer support team to inquire about potential shipping options and associated costs.

Shipping Methods

To provide you with the best possible service, we utilize trusted shipping carriers and logistics partners. Depending on your location, order size, and product availability, we may use a combination of the following shipping methods:

1. Standard Shipping: Our standard shipping option ensures reliable delivery of your furniture items within the estimated delivery timeframe. Delivery times may vary based on your location and the specific product you've ordered.

2. White Glove Delivery: For select products, we offer white glove delivery services. This premium service includes inside delivery, assembly, and placement of your furniture in your desired room. Our delivery team will also remove any packaging materials, leaving you with a fully set-up and ready-to-enjoy piece of furniture.

Shipping Times

The estimated delivery times for each product are provided on the respective product pages. Please note that these are approximate delivery windows and may be subject to variations due to factors such as product availability, order volume, and shipping carrier delays. Rest assured that we make every effort to fulfill orders promptly and keep you informed of any delays.

Shipping Costs

Shipping costs vary based on the destination, product weight, and shipping method selected during the checkout process. To determine the exact shipping cost for your order, please add your desired items to your cart and enter your shipping address. The shipping cost will be calculated and displayed before you complete your purchase.

Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment. We recommend keeping an eye on your email inbox for updates and notifications from our shipping partners.

Delivery Requirements

To ensure a successful delivery, please make sure of the following:

• Ensure that the shipping address provided during checkout is accurate and complete.
• Be available to receive the delivery or appoint a representative if necessary.
• If your order includes large or heavy items, ensure that the entryways, hallways, and staircases are clear and spacious enough to accommodate the delivery.

Damaged or Missing Items

In the unlikely event that your order arrives with missing or damaged items, please report the issue to our customer support team within [Specify Number] days of delivery. We will work diligently to resolve the issue and arrange for replacements or refunds as needed.

For any further questions or concerns about our shipping policy, please do not hesitate to contact our customer support team. We are here to assist you and make your shopping experience with [Your Company Name] as smooth as possible.

Thank you for choosing [Your Company Name] for your furniture needs. We look forward to serving you and enhancing your living spaces with our exceptional products.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].